Below is a collection of Dr. McGlaughlin's most recent observations (500+). Most of these observations are made throughout the course of everyday life, captured by dictation, and added to FlintsNotes.com. You can read more about the observation capture process here. The content here changes 5 days a week, so be sure to check back often. Also, feel free to leave a comment in the comments section of each observation.

On Taking Humor Seriously

Humor defuses intensities: 1) It keeps people from taking themselves too seriously 2) it keeps people from taking situations too seriously. The irony is this:…

On the Planning Process in Management

The more I study management practice, the more I question its planning methodology. Leaders do not seem to understand the difference between an objective and a…

On the Great Man and Multiplicity of Perspective

At the heart of understanding is multiplicity of perspective. To understand a great man, one must see the world through his eyes, see him through his peer's…

On Art Speaking More from the Background than the Foreground

I think there is a place in art for the background to say more than the foreground. Indeed this inverse approach bears experimentation. In some ways, Henry James…

On the Quest for Wholeness

I think the internal quest to be fully human is a quest for wholeness. Our divided selves reflect our distance from the ideal. As we pursue full integration; an…

On Leadership and the Value of Reflection

The Leader must have a bias for action, but this action should flow out of reflection. Never confuse activity with progress. Vigorous execution needs to be…

On Leadership and the Value of Complexity

There is a competitive advantage in simplicity but there may be greater advantage in complexity. Simplicity of vision is different than complexity of execution.…

On the Transferability of Management Expertise

Some managers transcend a given company or industry. They are able to move from one organization to another and still effect significant growth. What is…

On the Web as a Living Laboratory

Senior leaders make the grave mistake of underestimating the true value of their organization's website. It is not just another channel through which to pipe…

On the Role of a Customer Theory

At the apex of the inverted funnel is the customer theory. One must understand the customer theory before they can map the yes-path. The customer theory…

On Human Beings as Plural

I think that human beings are to be considered in the plural, even when referring to them as single individuals. This is indeed a paradox. At times I feel like I…

On Moving Away So One Can Move Towards

Some leaders move away from threats while others move towards opportunities. There is a time for both actions, but at certain levels in the organization, the…

On the Value of Insights over Results

What we call "customer theory" might better be conceived as "customer wisdom". Too often, marketers pursue quick results rather than rich insights.…

On the Marketer as Both Scientist and Mystic

The marketer must be part scientist and part mystic. While many would agree with the science aspect, others would challenge the mysticism. But the marketer is…

On the True Nature of Empathy

There is a difference between listening and hearing. For instance, some of us listen, but we do not truly hear. Empathy, perhaps the most important attribute of…