On the Nature of a True Apology

Topic:Communication
Posted on:Apr 6, 2017
Captured by:Flint M
Method:Dictation

An apology without contrition is like a contract without a signature; it expresses an intent, but it doesn’t engage the necessary action. Apologies only work at the “heart level”; they are ineffectual at the “head level”. Trying to rationally parse exactly where we are wrong is never satisfying to the other person. You must beware of a partial apology; if it is partial, it is not an apology.  People confuse completely wrong with completely sorry. I may not be wrong in every way, but I must be completely sorry for the way in which I am wrong.

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